FAQ Questions and Answers

Pre-owned, preowned, used, and secondhand... These are all watches that have been purchased, worn, and resold. There are significant differences in the condition of the watches. Depending on the year of purchase, use, and storage, they are in very good condition (like new) or in used condition (with minor scratches and signs of wear).

Yes, we would be happy to send you more pictures and videos of the watch you are interested in. The easiest way is to write to us via
Whatsapp: 079 344 40 03 (business chat)

Yes. Upon request, we can advise you in-store, by phone, or via video—personalized, discreet, and competent. Appointments can be arranged upon request.

Yes, you are welcome to view it in our store during our usual opening hours without obligation

Yes, of course. Contact our team, and we'll hold the watch you want for 48 hours. Longer reservations are also possible with a deposit.

We offer a six-month warranty on flawless functionality on all watches purchased from us. Should a technical issue arise during this time, we will take care of it reliably and without hassle.

Yes, we guarantee 100% authenticity. Every watch is inspected by our experts.

Because trust, quality, and transparency aren't just marketing buzzwords for us—they're principles. Here's even more advertising for Stargold.

You can find our customer reviews on Google and Ricardo. Here's even more advertising for reviews.

Yes. Our network of certified watchmakers offers service, overhaul, polishing, and strap adjustments – all upon request.

1-2 working days

Yes. Every shipment is fully insured – up to CHF 25,000.

On request and by arrangement, yes, online orders only
in Switzerland and FL.

Shipping is free within Switzerland. International orders may incur shipping charges depending on the country.

Yes, usually ready for collection within one to two hours

Yes. You have a 14-day right of return. Returns must be unworn, undamaged, and complete (including the box and certificate).
Please contact us in advance by email or phone. We'll provide you with all the necessary information.

Yes, please enter this separately when ordering.

Yes, please note when ordering

Yes. Select the "Payment on Account" option during checkout.

Absolutely. We use certified payment providers with state-of-the-art encryption technology. Your data is protected with us.

We accept EC, TWINT, credit cards (Visa, Mastercard), PostFinance, PayPal, as well as interest-free installment payments of up to 48 months, purchase on account with partial payment option, and prepayment (bank transfer).

Yes. Our interest-free installment plans allow you to conveniently pay up to CHF 12,000 in 12-48 monthly installments – transparently and at no additional cost.

We buy your luxury watches and gold jewelry at fair prices. Whether individual pieces or entire collections – bring your watches or gold jewelry to us, and we'll provide you with transparent, non-binding advice.

The value of a watch depends on various factors: make and model, year of purchase, condition of the watch, whether the original papers and box, and spare parts are still present. Does the watch have a chronograph or a perpetual calendar, is it a limited edition, etc. It also depends on the market situation.

The best way to do this is to bring the watch to our specialist store, where we will examine it for authenticity, condition, and market value and make you a fair offer. You can also send us pictures of the watch along with the details by email to info@stargold.ch or via WhatsApp at 079 344 40 03, and we will provide you with a free, non-binding offer as soon as possible.

Email: info@stargold.ch
Phone 044 251 09 03
WhatsApp chat 079 344 40 03.
Our consultants are available to you on weekdays from Monday to Friday from 9:00 a.m. to 7:00 p.m. and on Saturdays from 9:00 a.m. to 5:00 p.m.