Pre-owned, preowned, used, or second-hand all refer to watches that have been purchased, worn, and resold. However, there can be significant differences in the condition of these watches. Depending on the year of purchase, usage, and storage conditions, they may be in excellent condition (like new) or show signs of previous wear, such as minor scratches and traces of use.

Yes, we'd be happy to send you more pictures and videos of the watch you're interested in. The easiest way to contact us is via WhatsApp: 079 344 40 03 (Business Chat)

Yes. We are happy to advise you in person at the store, by phone, or via video – individually, discreetly, and professionally. Appointments can be arranged upon request.

Yes, you are welcome to view it in our store during our usual opening hours without obligation.

Yes, gladly. Contact our team and we'll hold your desired watch for 48 hours. Longer reservations are also possible with a deposit.

We offer a warranty of up to 6 months on the flawless functioning of all watches purchased from us. Should a technical problem arise during this period, we will take care of it reliably and without complications.

Yes, we guarantee 100% authenticity. Every watch is inspected by our experts.

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Yes. Our network of certified watchmakers handles servicing, overhauls, polishing, and strap adjustments – gladly upon request.

1-2 working days

Yes. Every shipment is fully insured – up to CHF 25,000.

Yes, upon request and by prior arrangement. Online orders are currently available only within Switzerland and Liechtenstein.

Shipping within Switzerland is free. Shipping costs apply to international orders, depending on the country.

Yes, usually ready for pickup within one to two hours.

Returns are generally not accepted. Exceptions apply only in cases of verifiable technical defects that are reported within 7 days of receipt. In this case, a refund of the purchase price will be issued.

Yes, please enter this separately when ordering.

Yes, please indicate this when ordering.

Yes. Select the "Purchase on account" option at checkout.

Absolutely. We use certified payment providers with state-of-the-art encryption technology. Your data is protected with us.

We accept EC cards, TWINT, credit cards (Visa, Mastercard), PostFinance, PayPal, as well as interest-free installment payments for up to 48 months, payment by invoice with partial payment options, and advance payment via bank transfer.

Yes. Our interest-free installment plans allow you to conveniently pay amounts of up to CHF 12,000 over 12 to 48 monthly installments - transparently and with no additional costs.

We buy your luxury watches and gold jewelry at fair prices. Whether you are selling individual pieces or an entire collection, bring us your watches or gold jewelry items and receive transparent, no-obligation advice from our experts.

The value of a watch depends on various factors: the brand and model, year of purchase, condition of the watch, and whether original papers, box, and spare parts are still available. Additional features such as a chronograph or perpetual calendar, as well as whether the watch is part of a limited edition, can also influence its value. Ultimately, the market situation and current demand play an important role as well.

The best option is to bring your watch to our specialist store, where we will assess its authenticity, condition, and market value before making you a fair offer.

Alternatively, you can send us photos of the watch along with all relevant details by email at info@stargold.ch or via WhatsApp at 079 344 40 03. We will provide you with a free, non-binding purchase offer as quickly as possible.

Email: info@stargold.ch
Phone: 044 251 09 03
WhatsApp: 079 344 40 03

Our advisors are available to assist you Monday to Friday from 9:00 AM to 7:00 PM and Saturday from 9:00 AM to 5:00 PM.