Here you will find the most frequently asked questions and answers.


Here you will find a selection and compilation of frequently asked questions.

Before the purchase

All watches and jewelry listed in the online shop www.stargold.ch are in stock and can be viewed and tried on without obligation before purchase. Your Stargold team will be happy to help you explore and find your desired items.

You are welcome to reserve your desired watch without a deposit; depending on the watch, model and time, a deposit may also be necessary.


You are also welcome to pay for the watches in cash at our store. We can usually offer price reductions for cash payment/collection. With used watches it is always individual depending on the watch model and the market situation.

We offer a large number of payment options: Mastercard, Visa, Twint, Paypal, cash payment, installment payments up to 36 months.

If you wish, you can also pay off your purchase in interest-free installments. 0% financing is possible for watches and jewelry from CHF 1,000 to CHF 10,770.

Monthly installments from 28/month to a maximum of 299/month are possible.

To submit an application, please fill out this form > APPLICATION FORM FOR INSTALLMENT PAYMENT

Yes, for watches from CHF 1,000 to CHF 10,000 it is even possible to apply for a 0% (interest-free) installment payment through our partner bobzero (a brand of the company valora).

Our financial partner carries out a credit check - all you need to do is fill out the INSTALLMENT PAYMENT FORM (opens new window) to fill out and submit. We will respond to your application as quickly as possible.

You can apply for our 0% financing bobpay either directly in the online shop or in store. You can download the form here fill out directly online.

bob Finance belongs to Valora Schweiz AG (k kiosk, avec, Brezelkönig, among others), the leading provider of foodvenience in Switzerland. We offer you simple, secure and digital financing solutions that allow you to remain financially flexible and overcome economic bottlenecks. Plan your budget for the long term and fulfill your dreams.

For a financial service provider there is always the risk that the borrower will not be able to repay his installments. Like any other credit institution, bob checks in advance how high your risk of default is. As part of the credit check, we take a look at your financial obligations. Be it outstanding invoices or an existing loan. This assessment determines whether and under what conditions we will grant you the loan.


Yes, shipping within Switzerland and the Principality of Liechtenstein is free.

Yes, we would be happy to make you an offer. Contact us.

Yes, we would be happy to send you additional recordings: pictures and videos of the watch you want. The easiest way is to write to us via Whatsapp: 079 344 40 03 (Business Whatsapp)

Yes, we buy your old watches and gold jewelry.

If you pick up the items from a store, you can take them with you on the same day. When sending by post, we send A-Post, ie. Postal delivery will follow in 1-2 days.

We are happy to send you a voucher in physical or digital form.

Yes, all watches are checked by us and then photographed and advertised for sale online.

How valuable a watch is depends on various factors:

Make and model, year of purchase, condition of the watch, whether there are original papers
and box as well as spare parts are still available. Has the clock
Chronograph or a perpetual calendar, it is of one
limited edition etc. as well as depending on the market situation.

The best thing to do is to bring the watch to our specialist shop and we will check the watch for authenticity, condition, market value and make you a fair offer. You can also send us the pictures of the watch with the details by email: info@stargold.ch and on Whatsapp 079 344 40 03 and we will make you a purchase offer as quickly as possible.


We handle the purchase quickly, fairly, transparently and easily. We will buy your watch for cash.

Watches that are bought, worn and resold are marked as preowned, used or secondhand. There are big differences in the condition of the watches. Depending on the year of purchase, use and storage, these are in very good condition (like new) or in used condition (with minor scratches and signs of wear.)

Service and repairs

If requested, we will repair your bracelets or replace them with new steel or leather bracelets.

If the straps are too long, we can also shorten them for you.

You are welcome to visit us in the specialist shop, with or without making an appointment. You can write us an email, call us or communicate and get advice via WhatsApp (chat, telephone, video telephony). We are happy to be there for you and will cater to your needs.

Watch and jewelry purchasing

We buy watches from the following watch brands: Rolex, Audemare Piquet, Omega, Breitling, Cartier, Patek Philippe.

The easiest way is to send us photos of the watches you want to sell. Our WhatsApp number is 079 344 40 03. The higher quality the pictures, the more perspectives (front, back, side, clasp, etc.), the easier it is for us to estimate the value of the watch. As soon as we receive the pictures with the most detailed information possible, we will send you a purchase offer as quickly as possible. The evaluation and appreciation of the watch is free of charge and non-binding for you.

Yes, we generally allow reservations, but in special cases we require a certain deposit. Our watch specialists will be happy to help you purchase your dream watch.

Please enter all first and last names exactly as written on your identification document. Please note that the address is case sensitive and check your details again after entering them.

A successful identity and credit check can only take place if you enter your information correctly in the appropriate fields.

  • Private individual between 21 and 65 years old.
  • Swiss national or permit C/B
  • Free from debt enforcement
  • Permanent residence in Switzerland
  • Private email address and cell phone number
  • Successful credit check

About Stargold

Yes, our Stargold Uhren Bijouterie branch has been providing watch and jewelry services since 1996. Branch address: Badenerstrasse 356, 8004 Zurich.

Telephone: 044 251 09 03

Whatsapp: 079 344 40 03

Email: info@stargold.ch

More about us here

We are an established, well-known watch store with over 3500 watches sold and an excellent reputation on Google and Ricardo. Our prices are very attractive, the advice is serious, friendly and competent.

Store: Stargold Uhren, Bijouterie Badenerstrasse 356, 8004 Basel


We recommend using the parking garage on Badenerstrasse directly at Migros Albisrieden. This is a 2-minute walk from the shop.