FAQ

All watches and jewelry listed in the online store www.stargold.ch are in stock and can be viewed and tried on without obligation before purchase. Your Stargold team will be happy to help you explore and find your desired items.

You are welcome to reserve your desired watch without a deposit; depending on the watch, model and time, a deposit may also be necessary.

You are also welcome to pay for the watches in cash at our store. We can usually offer price reductions for cash payment/collection. In the case of used watches, it is always individual depending on the watch model and market situation.

We offer a large number of payment options: Mastercard, Visa, Twint, Paypal, cash payment, purchase on account (Powerpay) and financing up to 60 months and amounts up to CHF 250,000 via our financial partner Yourasset AG.

Yes, for watches from CHF 1000 to CHF 250,000 it is even possible to apply for financing in installments through our partner Yourasset AG.

For a financial service provider, there is always a risk that the borrower will not be able to repay their installments. Like any other credit institution, bob therefore also checks in advance how high this default risk is for you. As part of the credit check, we take a look at your financial obligations. These may be outstanding invoices or an existing loan. This assessment determines whether we grant you a loan and on what terms.

Yes, shipping within Switzerland and the Principality of Liechtenstein is free of charge.

Yes, we would be happy to provide you with a quote. Please contact us.

Yes, we will be happy to send you more pictures: Pictures and videos of the desired watch. The easiest way to contact us is by Whatsapp: 079 344 40 03 (Business-Whatsapp)

Yes, we buy your old watches and gold jewelry.

If you collect your items from a store, you can take them with you on the same day. In the case of postal dispatch, we send A Mail, i.e. postal delivery follows in 1-2 days.

We will be happy to send you a voucher in physical or digital form.

Yes, all watches are checked by us and then photographed and listed for sale online.

How valuable a watch is depends on various factors:

Make and model, year of purchase, condition of the watch, whether original papers
and box as well as spare parts are still available. If the watch has a
chronograph or a perpetual calendar, it depends on the
limited edition and the market situation.

The best thing to do is to bring the watch to our specialist store and we will check it for authenticity, condition and market value and make you a fair offer. You can also send us the pictures of the watch with the details by email: [email protected] and on Whatsapp 079 344 40 03 and we will make you a purchase offer as soon as possible.

Payout

We handle the purchase quickly, fairly, transparently and without complications. We buy your watch for cash.

Watches that are bought, worn and resold are labeled as preowned, Preowned or secondhand. There are big differences in the condition of the watches. Depending on the year of purchase, use and storage, they may be in very good condition (like new) or in used condition (with minor scratches and signs of wear).

On request, we can repair your bracelets or replace them with new steel or leather bracelets.

If the straps are too long, we can also shorten them for you.

You are welcome to visit us in our specialist store, with or without an appointment. You can write us an email, call us or communicate via WhatsApp (chat, phone, video call) and get advice. We are happy to be there for you and adapt to your wishes.

We buy watches of the following watch brands: Rolex, Audemare Piquet, Omega, Breitling, Cartier, Patek Philippe .

The easiest way is to send us photos of the watches you would like to sell. Our Whatsapp number is 079 344 40 03. The higher the quality of the pictures, the more perspectives (front, back, side, clasp, etc.) the easier it will be for us to estimate the value of the watch. As soon as we receive the pictures with the most detailed information possible, we will send you a purchase offer as soon as possible. The evaluation and valuation of the watch is free of charge and non-binding for you.

Yes, we generally allow reservations, in special cases we require a certain deposit. Our watch specialists will be happy to help you with the purchase of your dream watch.

Please enter all first and last names exactly as they appear on your ID document. Please note that the address is also case-sensitive and check your details again after entering them.

A successful identity and credit check can only take place if you enter your details correctly in the relevant fields.

• Private individual between 21 and 65 years of age.
• Swiss national or C/B permit
• Free from debt collection
• Permanent residence in Switzerland
• Private e-mail address and cell phone number
• Successful credit check

Yes, our branch Stargold Uhren Bijouterie has been providing watch and jewelry services since 1996. Branch address: Badenerstrasse 356, 8004 Zurich.

Phone: 044 251 09 03

Whatsapp: 079 344 40 03

Email: [email protected]

More about us here

We are an established, well-known watch store with over 3500 watches sold and an excellent reputation on Google and Ricardo. Our prices are very attractive and our advice is serious, friendly and competent.

Store: Stargold watches, jewelry store Badenerstrasse 356, 8004 Basel

Parking

We recommend using the parking garage on Badenerstrasse next to Migros Albisrieden. This is a 2 minute walk from the store. (Please note that only cash payment with notes and coins is possible at the parking machine).