FAQ

BEFORE PURCHASE

What does Pre-Owned mean? Pre-owned, preowned, used, secondhand... These are all watches that have been purchased, worn, and resold. There are significant differences in the condition of these watches. Depending on the year of purchase, usage, and storage, they can be in very good condition (like new) or in used condition (with minor scratches and signs of wear).

Can I request additional images of the watches? Yes, we're happy to send you additional images and videos of the desired watch. The easiest way is to contact us via WhatsApp: 079 344 40 03 (Business Chat)

Do you offer personal consultation? Yes. Upon request, we provide consultation on-site in our store, by phone, or via video – individually, discreetly, and competently. Appointments can be arranged upon request.

Is viewing possible? Yes, you're welcome to view watches in our store during regular opening hours without obligation.

Is reservation possible? Yes, gladly. Contact our team and we'll hold the desired watch for you for 48 hours. Longer reservations are also possible with a deposit.

Is there a warranty? Yes. We provide warranty on all watches – on functions. And a 14-day return policy.

Is there a guarantee of authenticity? Yes, we guarantee 100% authenticity. Every watch is inspected by our experts.

Why should I buy from STARGOLD? Because trust, quality, and transparency aren't just marketing terms for us – they're principles. [Additional promotional content about Stargold]

Where can I see your reviews? Our customer reviews can be found on Google and Ricardo. [Additional promotional content about reviews]

Do you also offer service or revision? Yes. Our network of certified watchmakers handles service, revision, polishing, and strap adjustments – available upon request.

SHIPPING & DELIVERY

How long does shipping take? 1-2 business days

Is shipping insured? Yes. Every shipment is fully insured – up to 25,000 CHF.

Is international shipping possible? Upon request and agreement yes, online orders only to Switzerland and FL.

How much does shipping cost? Shipping within Switzerland is free. For international orders, shipping costs vary by country.

Is pickup possible? Yes, usually ready for pickup within one to two hours.

Are returns possible? Yes. You have a 14-day return policy. Returns must be unworn, undamaged, and complete (including box & certificate). Please contact us in advance by email or phone. We'll provide you with all further information.

Can I have my order shipped to a different address? Yes, please specify separately when ordering.

Is gift wrapping possible? Yes, please note this when ordering.

PAYMENT

Is purchase on invoice possible? Yes. Select the "Purchase on Invoice" option at checkout.

Is my payment processed securely? Absolutely. We use certified payment providers with state-of-the-art encryption technology. Your data is protected with us.

What payment methods are available? We accept EC, TWINT, credit cards (Visa, Mastercard), PostFinance, PayPal, as well as interest-free installment payments up to 48 months, purchase on invoice with partial payment option, advance payment (bank transfer).

Can I pay for my purchase (watch, jewelry) in installments? Yes. Our interest-free installment plans allow you convenient payment up to 12,000 CHF in 12-48 monthly installments – transparent and without additional costs.

WATCH AND GOLD PURCHASE

Do you buy gold and jewelry? Yes, we purchase your old watches and gold jewelry.

How much is my old watch worth? How valuable a watch is depends on various factors: brand and model, year of purchase, condition of the watch, whether original papers and box as well as spare parts are still available. Whether the watch has chronographs or a perpetual calendar, if it's from a limited edition, etc., as well as market conditions.

How is my watch evaluated? It's best to come to our specialist store with the watch and we'll check the watch for authenticity, condition, market value and make you a fair offer. You can also send us images of the watch with details via email: info@stargold.ch and on WhatsApp 079 344 40 03 and we'll provide you with a non-binding, free purchase quote as soon as possible.

CONTACT

How can I reach you? By email - info@stargold.ch, phone 044 251 09 03 or via WhatsApp chat 079 344 40 03. Our consultants are available for you on weekdays Mon-Fri 9:00 to 19:00 and on Saturday from 9:00-17:00.