- General and scope
www.stargold.ch is the online shop of Stargold Trading GmbH, Badenerstrasse 356, 8004 Zurich. Unless expressly agreed otherwise, the statutory warranty provisions apply. These General Terms and Conditions (GTC) regulate the contractual relationship between online shop customers and Stargold Trading GmbH. The offer is aimed exclusively at responsible persons residing in Switzerland and the Principality of Liechtenstein. Acceptance of these terms and conditions is required for online ordering. The contract is only concluded when Stargold Trading GmbH confirms the order to the customer by email. The company reserves the right to cancel orders. In this case, the payment already made will be refunded to the customer.
- guarantee
Any warranty is excluded; in particular, cancellation and reduction are excluded. No guarantee is given. If the used watch has a manufacturer's warranty, the customer is entitled to this warranty service. We would be happy to inform you about the exact conditions of the manufacturer's warranty and support you in processing warranty claims.
- Prices and payment options
All prices are stated in Swiss francs including VAT. Changes or errors as well as price changes are reserved.
- Payment in advance (account details for the transfer will be sent to the customer by email upon order confirmation)
- Collection by buyer (cash, EC or Postcard as well as all common credit cards)
-Paypal
- VISA
- MasterCard
- Postcard, postal e-finance
-TWINT
- Financing via BobFinance;
We offer our customers the opportunity to finance their purchases via BobFinance. BobFinance is an external financing service provider that offers 0% financing for up to 36 months. The credit check is carried out by us.
Please note that financing via BobFinance is carried out independently of us. We have no influence on BobFinance's decision whether to approve financing or not.
- An order (purchase) on account is currently not guaranteed. Delivery takes place after payment. Only one discount code can be entered per order.
- refund policy
There is no right of return.
- Availability
The final availability and the expected delivery dates will be communicated and confirmed to the customer by email after ordering. The information provided in the shop regarding availability and delivery times is to be understood as a guideline and is not guaranteed. There is no entitlement to an order and delivery.
- Exchange policy
Please note that we generally do not accept exchanges of goods. Once you have placed an order with us and received the goods, the purchase is final and cannot be reversed.
We therefore recommend that you review your order carefully and ensure that you have selected the correct products before completing your order.
- Damage event
Please check the goods and packaging immediately when receiving the goods from the delivery person or at the post office. If a defect or damage is discovered, the customer contacts the company immediately. The goods must be returned in the original packaging and with registered and insured delivery. The buyer is obliged to check the goods for obvious defects upon acceptance. Hidden defects must be reported immediately to the transport company and Stargold Uhren Bijouterie when discovered. If possible, we ask you to take a photo or short video. The product must be returned with all original contents and packaging. The acknowledgment of the damage is reserved and will be confirmed to the buyer separately. The defective or damaged product can be repaired or returned.
- Shipment
The orders are delivered free of charge to addresses in Switzerland and the Principality of Liechtenstein with a signature and insurance cover (max. CHF 5,000) via Swiss Post. If receipt is not possible, the goods will be held at the nearest post office for collection. Stargold Trading GmbH will cover the costs of packaging, transport and insurance for the delivery of the ordered goods.
- Pick up at the branch
If you wish, you can pick up the ordered products directly on site and pay for them (cash, debit and credit cards).
- Retention of title
All delivered products remain the property of Stargold Trading GmbH until full payment has been made.
- data protection
This portal serves to provide information to customers. Stargold Trading GmbH can involve third parties to operate the portal. The following also applies to information that customers receive, for example in the form of subscribed newsletters. This information and rules of use relate exclusively to stargold.ch
The information and the rules of use can change at any time. The changes are binding.
Intellectual property and other rights
Stargold Trading GmbH is the owner and operator of this portal. All trademarks, names, titles, logos, images, designs, texts and other materials used therein belong to the company or one of its contractual partners. By accessing, downloading or copying pages, no rights (usage rights, intellectual property rights, etc.) are acquired. Reproducing (in whole or in part), transmitting (electronically or by other means), modifying, linking or using the portal for public or commercial purposes is prohibited without prior written consent.
Personal data
Personal data is information about the factual or personal circumstances of a specific or identifiable natural person. This includes, for example, your name, your telephone number, your address, as well as all inventory data that you provide to us when registering and creating your customer account.
Processing and use of your personal data
We collect, store and process your data for the entire processing of your purchase, including any subsequent warranties, for our services, technical administration and our own marketing purposes. Your personal data will only be passed on or otherwise transmitted to third parties if this is necessary for the purpose of contract processing or billing or if you have given your prior consent. As part of order processing, for example, the service providers we use receive the necessary data for order and order processing . The data passed on in this way may only be used by our service providers to fulfill their task. Any other use of the information is not permitted.
For your order we need your correct name, address and payment details. We need your email address so that we can confirm receipt of your order and communicate with you. We also use this for your identification (customer login). You will also receive your order and shipping confirmation via your email address.
Your personal data will be deleted unless statutory retention obligations conflict with this and if you have asserted a deletion claim, if the data is no longer required to fulfill the purpose for which it was stored or if its storage is inadmissible for other legal reasons.
Newsletter
To send the newsletter, we use the so-called opt-in procedure, which means that we will only send you a newsletter by email if you have previously expressly confirmed to us that we should activate the newsletter service.
If you no longer wish to receive newsletters from us, you can unsubscribe from them at any time. You can also request reactivation of newsletter delivery from our service center at any time.
Individual advertising
Information we receive from you helps us improve your shopping experience and make it customer-friendly and individual for you. The information you provide and automatically generated by our IT systems is used to create advertising tailored to you and your interests. For this purpose, we use existing information, such as receipt and read confirmations of emails, information about your computer and connection to the Internet, operating system and platform, your order history, your service history, date and time of visit to the homepage and products that you have viewed.
We only use this information in pseudonymized form. Our goal is to make our advertising more useful and interesting for you. Therefore, the evaluation and analysis of the pseudonymized data collected from you helps us to ensure that we do not send you advertising indiscriminately. In this respect, for example, we also compare which of our advertising emails you open in order to avoid unnecessary emails being sent to you.
You agree that Eheringkaufden.ch uses the data you provide and other information stored in your customer account, as well as pseudonymized usage data, so that we can present you with personalized advertising and/or special offers and services.
If you do not want to receive personalized advertising, you can object to this. A message to our customer service by email, telephone or letter is sufficient.
Cookies
So-called “cookies” are used on stargold.ch. These are small text files that are stored locally on the site visitor's computer and thus enable recognition when you visit our website again. These are used to analyze visitor behavior and are evaluated to improve and tailor our offering to meet your needs. Most of the cookies we use are deleted from your hard drive at the end of the browser session. Other cookies remain on your computer and enable us to recognize you on your next visit. You can prevent the storage of cookies under “Settings” in your browser.
Google Analytics
This website uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics uses so-called “cookies”, text files that are stored on your computer and that enable your use of the website to be analyzed. The information generated by the cookie about your use of this website (including your IP address) is transmitted to a Google server in the USA and stored there. Google will use this information to evaluate your use of the website, to compile reports on website activity for website operators and to provide other services related to website activity and internet usage. Google may also transfer this information to third parties if required by law or if third parties process this data on behalf of Google. Under no circumstances will Google associate your IP address with other Google data. You can prevent the installation of cookies by setting your browser software accordingly; However, we would like to point out that in this case you may not be able to fully use all of the functions of this website. By using this website, you agree to the processing of the data collected about you by Google in the manner and for the purpose described above.
Google Ads
This website uses Google Remarketing, a service provided by Google to place ads on the Internet. For this purpose, information about your surfing behavior during your visit to our website is collected in anonymous form and stored on your computer using “cookie” text files. Based on this information stored in the cookie, third parties, including Google, place advertisements on websites on the Internet. You can deactivate this use of cookies by Google.
Our pages contain plugins from the social network Facebook. You can recognize the Facebook plugins by the Facebook logo or the "Like" button on our site. When you visit our pages, the plugin will send you a... direct connection is established between your browser and the Facebook server. Facebook thereby receives the information that you have visited our site with your IP address. If you click the Facebook “Like button” while you are logged into your Facebook account, You can link the contents of our pages on your Facebook profile. This allows Facebook to assign your visit to our pages to your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by Facebook. Further You can find information about this in Facebook’s privacy policy.
Payment security
When you place an order or query your personal customer account data, a program from the security server SSL encodes the information entered using 128-bit encryption before forwarding it. This corresponds to the standard used by banks for their online transactions and offers the highest level of security on the Internet to date. In the protected zones, the URL address of Eheringkaufen.ch begins with https://, where 's' means secured. An icon in the form of a closed padlock appears in the bottom right zone of the customer browser. Saferpay is the secure e-payment solution for processing online payments over the Internet.
- Place of jurisdiction
Swiss law applies. The place of jurisdiction is Zurich.
- was standing
November 2023.
Stargold Trading GmbH is entitled to change or supplement the General Terms and Conditions. The current terms and conditions can be viewed in the online shop at stargold.ch.
- Contact
Stargold Watches Bijouterie
Badenerstrasse 356
8004 Zurich
Telephone: 044 251 09 03
Email: info@stargold.ch
